Bilingual IT Helpdesk Support Specialist (Japanese & English) - Remote from Bali

Join NTT DATA, a global leader in IT services, as a Bilingual IT Helpdesk Support Specialist in beautiful Bali! This remote role offers the perfect blend of professional growth and tropical living, allowing you to provide exceptional technical support to our international clients from the comfort of your home in Bali. As part of our dynamic team, you will be the first point of contact for our clients, resolving technical issues promptly and efficiently in both Japanese and English.

At NTT DATA, we are committed to fostering a diverse and inclusive work environment. Our team is dedicated to delivering high-quality IT solutions to clients across various industries, including finance, healthcare, and government. With a focus on innovation and continuous improvement, we offer numerous opportunities for professional development and career advancement.

In this role, you will be responsible for handling a wide range of IT support requests, from software and hardware issues to network problems and cybersecurity concerns. You will work closely with our team of IT professionals to ensure that our clients' systems are running smoothly and securely. With your strong communication skills and technical expertise, you will play a crucial role in maintaining our clients' satisfaction and trust.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to international clients in both Japanese and English.
• Resolve hardware, software, and network issues promptly and efficiently.
• Document and track all support requests using our ticketing system, ServiceNow.
• Collaborate with our team of IT professionals to ensure the smooth operation of our clients' systems.
• Stay up-to-date with the latest IT trends and technologies to provide the best possible support to our clients.
• Train and mentor junior IT support staff as needed.
• Participate in regular team meetings and contribute to the continuous improvement of our IT support processes.
• Ensure the security and confidentiality of our clients' data and systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT helpdesk support or a similar role.
• Proficient in both Japanese and English, with excellent communication skills.
• Strong technical skills in hardware, software, and network troubleshooting.
• Experience with ITIL framework and best practices.
• Familiarity with ServiceNow or other ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

Lowongan Terkait