Marketplace Administrator (Customer Support)

Join PT Sunlight Smarttech Indonesia as a Marketplace Administrator (Customer Support) and play a pivotal role in delivering exceptional service to our valued customers. In this dynamic position, you will be the frontline representative of our brand, ensuring seamless and efficient customer interactions across our marketplace. Located in Jakarta Barat, you will have the opportunity to work in a vibrant and fast-paced environment, contributing to the growth and success of PT Sunlight Smarttech Indonesia.

As a Marketplace Administrator, you will handle a variety of customer inquiries, resolve issues, and provide support through various channels such as email, chat, and phone. You will leverage tools like Zendesk, Freshdesk, or similar customer support platforms to manage and track customer interactions effectively. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and issues promptly and professionally.
• Provide exceptional customer service through multiple channels including email, chat, and phone.
• Utilize customer support platforms like Zendesk or Freshdesk to track and manage customer interactions.
• Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer support.
• Train and mentor junior staff to maintain high service standards.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field.
• Proficient in using customer support software such as Zendesk, Freshdesk, or similar.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Familiarity with e-commerce platforms is a plus.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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